Terms and Conditions of the Legamik Service

Version: 1.7 Effective from: 8 August 2026 Last updated: 8 August 2026

This is an English translation provided for convenience. In the event of any discrepancy, the Czech version prevails (see Article 14.4).

Article 1 — Introductory Provisions

1.1 These Terms and Conditions (the "Terms") govern the rights and obligations of the provider and users when using the Legamik service, available via the website legamik.com and related interfaces (the "website" or "service").

1.2 The provider of the website and the service is Hey Wox s.r.o., Company ID (IČO): 10866957, registered office at Veslařská 563/197, Pisárky, 637 00 Brno, Czech Republic, registered in the Commercial Register kept by the Regional Court in Brno, Section C, Insert 123208 (the "provider" or "we"). Contact e-mail: support@legamik.com. "Legamik" is a service operated by the provider. Communication between the provider and the user takes place mainly electronically via the stated e-mail.

1.3 A "user" is any person who uses the service. A "consumer" is a user who is a natural person not acting, when concluding and performing the contract, within the scope of their business activity or independent exercise of their profession.

1.4 The user accepts these Terms by completing an order for the service or by another clear, affirmative act by which the user starts using the service. Before completing an order, the user is shown a link to the full wording of these Terms, available to read, save and print. An order cannot be completed without acceptance of the Terms.

1.5 These Terms form an integral part of the contract concluded between the provider and the user. They also apply to persons who use the website without placing an order; such persons must comply with the Terms from the moment they start using the website or any of its functions.

Article 2 — Nature and Description of the Service (important)

2.1 Legamik is a publication platform for the automated creation of documents using artificial intelligence, helping users to create complaints, claims and similar correspondence for various life and legal situations. Based on the data entered by the user and using artificial intelligence, the service generates a draft text of a letter and enables its delivery.

2.2 Legamik is not a law firm and does not provide legal advice or legal services within the meaning of Act No. 85/1996 Coll., on the Legal Profession. The service is a technical and publishing tool, not individualised legal advice provided by an attorney or another authorised provider of legal services. In particular, Legamik does not choose a legal strategy for the user and does not provide individualised legal advice. Where the service displays a score (e.g. an indicative "strong / moderate / weak" level), this is an automated, informational indicator of how the described situation aligns with relevant legal provisions, provided for informational purposes only; it is not a legal assessment of the matter, not a prediction of the outcome of any proceedings, and not a guarantee of success, and does not replace consultation with an attorney. Any references to legislation are automatically inserted general informational references based on the category chosen by the user; they do not constitute a legal analysis or a recommendation of any specific course of action.

2.3 The user is always the author and sender of the letter. The user always reviews the generated letter, edits it where appropriate, and approves it before use or sending. Generation is automated; it does not constitute automated individual decision-making with legal effects for the user — the final decision on the use of the letter is always made by the user.

2.4 We do not guarantee the legal correctness, suitability or success of the generated content for the user's specific situation. We do not know the full context of the user's matter and cannot assess its factual or legal circumstances. The generated letter is a basis and a template, not a guarantee of any outcome. Any references to legislation are informational in nature.

2.5 Use of the service does not create an attorney–client relationship between the user and the provider or any affiliated person. If the user is unsure about their legal situation or needs legal advice, we recommend contacting an attorney. The register of attorneys is maintained by the Czech Bar Association and is available at www.advokati.cz (search) and www.cak.cz.

2.6 The provider does not provide payment, escrow or debt-collection services, is not a party to any dispute between the user and a third party (e.g. a trader, authority or institution) and does not pursue any claims on the user's behalf. All communication with the recipient of the letter and any further steps in the matter are up to the user.

2.7 Help texts, information, tips, blog articles or templates published on the website are informational only, are not binding and do not form part of these Terms. The provider is not liable for the user's interpretation of them.

Article 3 — User and Capacity

3.1 The service is intended for natural persons who are at least 18 years of age and have full legal capacity. Minors and persons with limited legal capacity may use the service only with the consent and under the supervision of their legal guardian.

3.2 The user must provide truthful, accurate and up-to-date information. Knowingly providing false information may be sanctioned under applicable law and may lead to refusal or suspension of the service.

3.3 The user is responsible for being entitled to process and use the data they enter into the service, including any personal data of third parties contained in the description of their matter.

Article 4 — Order and Conclusion of the Contract

4.1 The service is generally provided as follows: the user selects a category of their matter and the recipient, enters a description and the necessary data (optionally choosing the AI provider), and makes the payment. After payment the user may optionally add a sender name and address, after which a letter (complaint or claim) is generated and made available online; a preview and a secure link to view it are sent to the e-mail provided. A follow-up letter is a separate function ordered later.

4.2 The contract for the provision of the service is concluded upon completion and payment of the order. The provider confirms receipt of the order to the e-mail provided.

4.3 No registration is required to use the service. Access to the generated letter and related functions (e.g. a follow-up letter) is enabled via a secure link sent to the user's e-mail.

Article 5 — Price, Payment Terms and the “Refer and Earn” Programme

5.1 The price for the service is shown at the order stage and in the current price list on the website. All prices are final and inclusive of VAT (the provider is a VAT payer).

5.2 The price is payable in advance. Payment is made via the Stripe payment gateway. The provider does not store or process the user's payment-card data; these are processed solely by the payment-gateway provider under PCI DSS.

5.3 After successful payment, the user receives a confirmation and, where applicable, a tax document to the e-mail provided.

5.4 The provider may offer users a referral programme: a user who recommends the service to another person via their referral link or code (the "referrer"), and the referred person who completes and pays their first letter order using it, each receive one free follow-up letter for their own case (the "reward").

5.5 Reward conditions:

• a) the reward arises upon payment of the referred person's first order placed with a valid referral link/code; the reward does not apply to the referred person's first order itself (which is paid in full);
• b) the reward may be used within 90 days of arising, after which it lapses;
• c) one referrer may earn at most 5 rewards per calendar month;
• d) the reward is tied to a specific case, is non-transferable, has no monetary value and cannot be exchanged for money or a discount on another service;
• e) the referral link has a limited validity period and cannot be used after it expires.

5.6 The provider may refuse or revoke the reward in the event of abuse of the programme (in particular self-referral, referral of fictitious persons or automated creation of orders) and may change or terminate the programme with prospective effect at any time; rewards already earned remain valid for the period under paragraph 5.5(b).

Article 6 — Delivery of the Service, Digital Content and Withdrawal

6.1 The subject of the contract is the provision of a service consisting in the generation and making available of digital content (the letter). The performance is provided to the user without undue delay, usually immediately after payment.

6.2 Consent to immediate performance and consequences for the consumer. By placing the order, the consumer expressly requests that the provider begin providing the service (creating the letter) immediately after payment, before the expiry of the 14-day withdrawal period, and acknowledges that, in accordance with Section 1837(a) of the Civil Code, their statutory right to withdraw from the contract lapses once the service is fully performed, i.e. at the moment the finished letter is made available.

This express consent and the notice of loss of the right of withdrawal are shown to the consumer and separately confirmed in the order step before payment (usually in the same step in which the consumer accepts these Terms); the provider also includes them in the order confirmation in textual form sent to the consumer's e-mail (Sections 1824a and 1819 of the Civil Code). The service with immediate delivery cannot be provided without this consent.

6.3 The creation of the letter usually begins automatically and immediately after payment. For the contractual guarantee under Article 6.4, however, it is not decisive whether creation has already begun; what is decisive is the moment the finished letter is made available. The moment at which the statutory right of withdrawal lapses is governed by Article 6.2 (the moment the finished letter is made available).

6.4 Refunds. Regardless of whether the creation of the letter has already begun, the provider will refund the user, upon request, the full amount paid, provided the user sends the request before the finished letter is made available to them. What is decisive is when the request is sent, not when it is received. A message to support@legamik.com is sufficient. This is a contractual undertaking beyond what the law requires: where a consumer withdraws before the finished letter is made available to them, the provider will not require even a proportionate part of the price for the performance provided up to the moment of withdrawal (Section 1834 of the Civil Code). The statutory right of withdrawal under this Article belongs to consumers only (Article 6.5); the contractual guarantee of a price refund under this paragraph, however, applies to all users. Once the finished letter has been made available, this contractual guarantee ends. This limitation concerns only withdrawal without giving a reason and the contractual guarantee of a price refund; it does not limit the consumer's rights in the event of non-delivery of the service or their rights arising from defective performance under Article 7. However, the provider will refund the amount paid in the event of a technical fault on its side that prevented delivery of the service (i.e. the letter was not generated or made available at all). A user may request a refund at support@legamik.com. The provider will assess the request without undue delay, usually within 24 hours of receiving it. The provider will issue an approved refund without undue delay and no later than 14 days from the day the user exercised the right, at its own cost and using the same means of payment the user used, unless the user expressly agrees to a different method and incurs no costs as a result. When the refunded amount is credited depends on the user's bank or payment service provider and is outside the provider's control.

6.5 A user who is not a consumer does not have the right of withdrawal under this Article.

6.6 Functionality and interoperability of the digital content. The generated letter is provided as text displayed on the website (in a web-page / HTML format), which the user can copy, download as a PDF, and send to the recipient via a pre-filled e-mail link (mailto). A preview and a secure link to view the letter are sent to the e-mail provided (not the full text of the letter). The content is interoperable with common web browsers and e-mail clients; a standard device with internet access and an e-mail inbox is sufficient to display and use it. The content contains no technical protection measures (DRM) restricting the user's use of it and requires no special hardware or software compatibility beyond the above.

6.7 The model withdrawal form forms Annex 1 to these Terms, and the provider also includes it in the order confirmation.

Article 7 — Complaints about the Service

7.1 Rights arising from defective performance are governed by the Civil Code. A "defect in the service" means a state in which the service was not provided properly for reasons attributable to the provider — in particular where the letter was not generated or made available at all due to a technical fault.

7.2 It is not a defect that the letter is unsuccessful with the recipient, is rejected by the recipient, or is assessed differently in law by a third party, provided the generated letter corresponds to the agreed description of the service and the selected category and the information provided; the provider gives no guarantee, in accordance with Article 2, as to the outcome or the suitability of the content for the user's specific situation. This is without prejudice to the consumer's statutory rights arising from defective performance, including rights arising from defects of digital content under the Civil Code.

7.3 Complaints are submitted at support@legamik.com. The provider handles complaints without undue delay; where the user is a consumer, no later than within 30 days. A justified complaint is resolved by remedy (re-provision of the service) or refund of the price.

Article 8 — Liability and its Limitation

8.1 The user is solely responsible for reviewing, editing, approving and using the generated content for their specific situation and for the compliance of their conduct with the law.

8.2 To the extent permitted by law, the provider is not liable for any indirect, consequential or incidental damage, in particular lost profit, loss of data or non-material harm arising in connection with the use of the service, nor for the failure to achieve the desired outcome.

8.3 The provider's total liability to the user for claims related to the service shall not exceed the amount actually paid by the user for the relevant service, to the extent such limitation is permitted by law (see Article 8.4).

8.4 Nothing in this Article limits liability that cannot be limited under mandatory law (in particular Section 2898 of the Civil Code and the consumer's statutory rights).

8.5 The provider is not liable for the inability to use the service caused by inadequate equipment or connection on the user's side, nor for temporary unavailability of the service due to maintenance, security or circumstances beyond the provider's reasonable control.

Article 9 — Rules of Use

9.1 The user undertakes not to misuse the service, in particular not to use it for unlawful, fraudulent or harmful purposes, not to enter third parties' personal data without authorisation, not to mask their identity or location in order to circumvent the rules, and not to disrupt the security and operation of the service.

9.2 The provider is entitled to refuse, suspend or terminate the service for a user who breaches these Terms, the law or the rights of third parties, or where there is a reasonable suspicion of such a breach.

Article 10 — Intellectual Property

10.1 The content of the website, software, design, graphic elements and trademarks are protected by intellectual-property law and belong to the provider or its licensors. "Hey Wox®" is a registered trademark. Without the provider's prior written consent, the user may not reproduce, distribute or otherwise use the content of the website beyond ordinary use of the service.

10.2 The generated letter is intended for the user's personal use in their own matter; the user is entitled to use, edit and send it for that purpose.

Article 11 — Protection of Personal Data

11.1 The processing of users' personal data is governed by the Privacy Policy available on the website, which forms part of the information provided to users and describes the scope, purposes, legal bases, recipients and duration of processing as well as the rights of data subjects.

Article 12 — Out-of-Court Dispute Resolution and Supervision

12.1 The body competent for the out-of-court resolution of consumer disputes arising from the contract is the Czech Trade Inspection Authority (ČOI), registered office at Štěpánská 567/15, 120 00 Prague 2, website www.coi.cz, or adr.coi.cz. The list of entities for out-of-court resolution of consumer disputes is maintained by the Ministry of Industry and Trade under Section 20e of Act No. 634/1992 Coll., on Consumer Protection.

12.2 Supervision of compliance with the obligations under Act No. 634/1992 Coll., on Consumer Protection, is exercised by the Czech Trade Inspection Authority. Supervision of personal-data protection is exercised by the Office for Personal Data Protection (www.uoou.gov.cz).

Article 13 — Changes to the Terms

13.1 The provider may unilaterally amend these Terms, in particular due to changes in legislation, technical conditions of operation, or expansion or modification of the service's functions. The current wording is always published on the website and applies to orders placed after it takes effect.

13.2 Contracts already concluded (one-off ordered letters) are governed by the wording of the Terms in effect at the time of the order.

Article 14 — Final Provisions

14.1 The legal relationship between the provider and the user is governed by the law of the Czech Republic. This does not deprive the consumer of the protection afforded by the mandatory provisions of the law of the country of their habitual residence.

14.2 If any provision of these Terms is invalid, ineffective or unenforceable, this does not affect the validity and effectiveness of the remaining provisions.

14.3 The general courts of the Czech Republic have jurisdiction to resolve disputes; this is without prejudice to the rules on consumer-protective jurisdiction.

14.4 These Terms are drawn up in the Czech language. Where a translation is provided, the Czech version prevails in the event of any discrepancy.

14.5 These Terms take effect on the date stated in the header of this document (“Effective from”). An overview of earlier versions and their effective dates is set out in the Version History below.

Annex 1 — Model withdrawal form

(letter (b) of the Annex to Government Regulation No. 29/2023 Coll.)

(complete and return this form only if you wish to withdraw from the contract)

To: Hey Wox s.r.o., Veslařská 563/197, Pisárky, 637 00 Brno, Czech Republic, e-mail: support@legamik.com

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*),

Ordered on (*)/received on (*),

Name of consumer(s),

Address of consumer(s),

Signature of consumer(s) (only if this form is notified on paper),

Date

(*) Delete as appropriate.

Version History

The provider updates these Terms from time to time. We keep a record of changes here for full transparency.