Your rights in plain language — guides, deadlines and a look under the hood.
A misleading "eco" claim is an unfair commercial practice already today. The law gives you 90 days to withdraw from the contract or a right to a reasonable discount.
Read articleHow much of the deposit you get back often depends on the handover protocol. What to write in it and which limits for minor repairs apply from 2026.
Read articleThe right to return goods within 14 days already applies today. From 1 January 2027, e-shops must also have a withdrawal button, and Zásilkovna already accepts returns in Z-BOXes.
Read articleA third-party service stands behind a premium SMS or a 900–909 number, not the operator. Where to file a complaint, what deadlines apply, and how to have such payments blocked.
Read articleWhen the supplier writes in the contract that it was made at a branch, even though you signed at home or by phone, you can lose the right to cancel it easily. But the supplier has to prove it.
Read articleStatutory protection for a claim lasts 24 months and you do not need a warranty card for it. A manufacturer’s warranty is a voluntary bonus that can extend it.
Read articleA pre-action demand is a written notice to the debtor before you file a claim. Under Section 142a of the Code of Civil Procedure you send it at least 7 days in advance, otherwise the court may refuse to award you the costs of the proceedings.
Read articleYou can notify a defect in consumer goods within 24 months of taking delivery. The seller has 30 days to handle it, and you can ask for a repair, a replacement, a discount or a refund.
Read articleThe sign was missing, covered, or the signs contradicted each other. File an objection to the order within 8 days, an appeal within 15 days.
Read articleThe deposit is not returned after the tenancy ends. The landlord may deduct unpaid rent, outstanding service charges and damage beyond ordinary wear and tear.
Read articleDoes your electricity or gas bill not add up? Check it, file a complaint with the supplier and watch the 15 days for handling and the 30 days for settlement of an accepted complaint.
Read articleA service you never ordered appeared on your bill. You must file a complaint within 2 months of receiving the bill, or the right expires.
Read articleThe e-shop must refund your money no later than 14 days from withdrawal from the contract. If it misses the deadline, you can send a demand and take the matter further.
Read articleA complaint without facts, a request and a specific deadline ends up in a pile of unanswered emails. Here are five mistakes people make and five elements the letter must include.
Read articleA hidden defect, a silent dealer, and one letter grounded in the law and the seller’s own terms. The real dispute where Legamik began.
Read articleEvery letter stands on specific statutory provisions from a verified database of laws and ordinances — and you see exactly which sources we used. A look under the hood.
Read articleDescribe your problem and find out for free how strong your case is. The finished letter costs 249 CZK and you pay only when you actually want it.