It started with something ordinary. A used car from a dealer, fine on paper, fine at first glance too. Only after the purchase did it turn out the air-conditioning compressor was dead. A hidden defect you simply won’t find during a viewing.
So what now? Let it go, or start arguing? Most people know the feeling: you know you’re right, you just don’t know how to put it in writing so it carries weight. That feeling is where Legamik started.
What actually worked
Instead of phone calls and e-mail skirmishes, one factual letter. It described the defect and pointed to the specific statutory provision, and to the terms the dealer itself had written. No threats, no drama.
The next day the dealer got in touch on its own. Complaint accepted, just send a bank account number for the compensation. No court, no lawyer.
If a defect shows up within a year of handover, the law presumes it was there at the time of purchase. It is the seller who has to prove otherwise. That is what makes a hidden-defect complaint such a strong case.
From one letter to a service
That dispute was the first case Legamik ever handled. And it did exactly what it does for every user today: it found the places in the law the case could lean on, added the counterparty’s own terms where we have them, and turned that into a clear, formally correct letter.
And to be upfront: Legamik is not a law firm and does not provide legal advice. The letter is generated from your description. You review it and send it yourself, under your own name and without our logo. It is your move, just well prepared.
What comes next
Over time we want to show anonymised examples here: what a user described and what letter came out of it, across different kinds of disputes. Once there are enough, references will follow. All real cases, like that first one with the used car.