Bought something that turned out faulty? The Czech Civil Code is more on your side than most people think. Here is what you can demand, by when, and what to do if the seller refuses to cooperate.
You can report a defect to the seller if it appears within two years of taking delivery. Whatever the seller claims at the counter, this period comes directly from the statute.
If the defect shows up within the first year, the law presumes the item was already defective at delivery. You do not have to prove you did not cause it — the seller has to prove the opposite if they want to reject the claim.
The first choice is yours: repair, or a replacement free of defects (Section 2169). The seller may refuse your chosen remedy only if it is impossible or disproportionately costly compared to the other one.
A reasonable discount or withdrawal from the contract (i.e. your money back) is available, among other cases, when the seller refused to fix the defect, failed to fix it properly, the defect keeps recurring, or it amounts to a substantial breach (Section 2171(1)). After withdrawal, the seller must refund the price without undue delay once the item is returned (Section 2171(4)).
And until the seller meets their obligations, you do not have to pay any outstanding part of the purchase price (Section 2173).
Report the defect to the seller you bought from (Section 2172). Always in writing or with written confirmation — e-mail is enough. Describe the defect, state the purchase date and say which remedy you want. A verbal claim "at the shop" is hard to prove later.
If the seller goes silent or brushes the claim off without explanation, a formal letter citing the specific statutory provisions is the right next step. Legamik drafts that letter for you in minutes, statutory citations included.
Describe your problem and find out for free how strong your case is. The finished letter costs 249 CZK and you pay only when you actually want it.